FAQs
At Forwessun, we pride ourselves on providing comprehensive testing solutions tailored to your needs. To help you find answers quickly, we’ve compiled a list of frequently asked questions about our services, shipping, quotes, and support.
What services does Forwessun offer?
We offer complete solutions, including designing and manufacturing in-circuit and functional test fixtures, developing test software, and providing system services and maintenance. Explore our services for more details.
How can I request a quote, and how long does it take?
Requesting a quote is easy! Visit our Get a Quote page and provide your project details. Quotes are typically delivered within 1–3 business days, depending on complexity.
What information do I need to provide for a quote?
To generate an accurate quote, we’ll need:
- Project specifications
- Test fixture/system requirements
- Quantity
- Any additional customisation requests
For guidance, check the information we need section
Can someone contact me to discuss my specific needs?
Absolutely! We’re happy to discuss your requirements in detail. Fill out our Contact Us form, and one of our experts will be in touch.
Do you sell parts for test systems and fixtures?
Yes, we supply a wide range of spare parts for test systems and fixtures. For availability and details, visit our Spare Parts page.
Do you offer global support and shipping?
Yes, Forwessun serves customers worldwide. Shipping costs are factored into our quotes, ensuring transparency.
Can your software be customised for specific industries?
Yes, our software is fully customisable to suit your industry’s unique testing requirements. Explore our Test Software Solutions to see what we can offer.
What test fixtures do you manufacture?
We specialise in in-circuit and functional test fixtures, including auto-opening and wireless options. For more details, visit our Test Fixture Solutions page.
What is included in your turnkey solutions?
Our turnkey solutions cover everything from design to ongoing maintenance. Learn more about our end-to-end approach on our Turnkey Solutions page.
Do you offer refurbished test systems?
Yes, we provide refurbished test systems for sale and rental. Find out more on our Refurbished Test Systems page.
Can I sell my used test systems to Forwessun?
Yes, we buy used test systems. Visit our Sell to Us page to learn more about selling your equipment.
Do you offer ongoing maintenance and support?
Yes, we provide maintenance through our Test System Service Contracts & Test Fixture Service Contracts. Learn more about keeping your fixtures running smoothly on our Fixture Maintenance page.
Do you provide training for test systems, fixtures, and software?
Yes, we do. Forwessun offers hands-on training delivered by experienced engineers, covering test system operation, fixture hardware maintenance, and test software diagnostics. Training sessions are tailored to your specific platforms and challenges, and can be delivered on-site, online, or at one of our facilities. Whether you need support with maintenance, fault-finding, or programme optimisation, we’ll ensure your team gains practical, real-world skills. You can learn more about our training here.
